Support Engineer

全职

Belmont

$ 65,000 ~ $ 95,000 年薪

39.2k 次浏览

有1人应聘该职位

机器人公司

AI，Machine Learning最后更新于接近 4 年前

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详情描述

• Start with getting familiar with our IoT product production process onsite in our office in San Mateo, CA.
• Help perform QA and troubleshooting for our product, both hardware, and software. Be able to react fast and draw solutions quickly for customer questions.
• Liaise with the customer support team and engineering team to solve ongoing issues, aggregating, and analyzing feedback to support future product initiatives.
• Work closely with internal cross-functional stakeholders across Customer
• Experience, Marketing, and Product.
• Design and implement toolsets to improve the production process and customer experience.

最近编辑时间: 2020-12-18

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