世界最大规模，历史最悠久的语言学校之一。成立60余年，由50多个国家的160所语言学校组成。网络学校教授英语，西班牙语，德语，法语和其他各个语种。学校培训了约全球一半的CELTA毕业生，拥有超过20名学生，教师数量近6000名。
建议申请专业
教育相关
留学生状态
大一暑假至研二CPT及应届毕业生OPT均可
职位硬件软件要求
根据需要回复电话邮件
与海外代理简历联系
维护数据库系统
帮助学生安排住宿
与寄宿家庭或寄宿提供者联系，建立公司住宿资源
与财务部保持联系
安排财务部支付住宿提供方的佣金
迎接学生入学，管理并评分分班考试
收集文书工作，并向学生介绍学校及纽约市
收集学生反馈意见并跟进做出报告
管理学生考试及办法结课证书
一般行政管理工作
处理学生投诉并解决问题
有客服经验优先
至少本科（或本科在读）学历
会使用微软办公软件
积极热情，灵活聪慧
流利使用一种外语，西班牙语或葡萄牙语优先
工作时间
兼职每周不超过20小时
全职每周不超过40小时
公司原文
● Answering phone if required
● Continuing to build correspondence with agents abroad.
● Maintaining database systems (booking students, issuing invoices and keeping records of agents, accommodation, etc.).
● Finding and helping students with accommodation placement.
● Liaising with homestay families and accommodation providers to build up IH accommodation recourses.
● Liaising with the Finance Department regarding invoices and tracking payments.
● Scheduling payments for the finance department for accommodation providers and agent who receive commission from us.
● Welcoming new students to the school and administering and scoring placement testing, collecting necessary paperwork and informing them about the school facilities and New York City.
● Collecting feedback from students and making reports and following up with students.
● Administering exit tests and making end-of-course certificates for departing students.
● Being the first point of contact for current students needing help, doing anything within reason to help their experience more positive (advice, research, printing maps, etc.).
● Dealing with student complaints and finding a way to solve problems for students.
Qualifications/experience:
● Previous customer service experience is preferred
● Must be working toward a college degree (minimum)
● Must be computer and web literate. High level of proficiency in Word, Excel and Outlook a must
Qualities:
● Energy & enthusiasm
● Flexibility with regard
最近编辑时间: 2018-08-01
